Knows your practice inside out.
Dr ChenProvider
Meet Byte, your GP clinic receptionist.
Byte books consults, takes script requests and puts red-flag calls through to your nurse.
What Byte does
Picks up straight away, every time.
Books straight into Best Practice on Pro and above.
Finding a slotChecking Best Practice
On call at 2 am, even while you sleep.
11:48 pmAnswered and handled
The missed-call problem
Where most GP clinics lose patients.
Three moments in a normal day when the phone rings and nobody can pick up.
01 · Opening rush
8:00 amThe 8 am phone queue
Every same-day appointment is fought for in the first hour. Patients hang up after a few minutes on hold.02 · Admin calls
11:20 amScript and result calls
Repeat scripts, results and referral letters tie up the line for calls that don’t need a booking.03 · Urgent calls
1 queueUrgent calls in the queue
A patient with chest pain sits in the same queue as a certificate request.How it works
One call with Byte, start to finish.
Features of ByteVoice for GP clinics
The calls Byte takes for GP clinics, every day.
Bookings and reschedules
Books, moves and cancels appointments while the patient is still on the line, by your rules: straight into Best Practice on Pro and above.
Patient follow-ups
Recalls, reminders and post-treatment check-ins, called or texted on time so no patient slips through.
New patient intakes
Takes details, health fund and medical history on the call, so the file is ready before they walk in.
Integration with clinical software
Built to work inside the systems your team already uses, so bookings, notes and recalls land where they belong. Integrations are coming soon: ask us which are available for yours.
Your front desk, on easy mode.
- Calls ring out while the desk is busy
- After-hours callers reach voicemail
- Recalls wait for a quiet afternoon
- Notes typed up after the call, if there is time
What missed calls cost
Work out what Byte is worth to you.
Revenue missed each month
A$11,042
130 bookings a month, A$132,498 a year
Byte on Pro is A$999 a month + GST. On these numbers he covers that 11.1 times over.
An estimate from your inputs, not a guarantee of results.
Works with the systems you already run.
- SMS
Coming soon
Integrations with these systems are coming soon. Ask us which are available for your software today.
- Best Practice
- MedicalDirector
- Zedmed
- HotDoc
- HealthEngine
- Google Calendar
- Outlook
Privacy and safety
Careful with patient information, by design.
Clear lines on what Byte stores, what he says, and when a person takes over.
Privacy Act 1988
Health information is sensitive
Patient details are handled as sensitive information under the Australian Privacy Principles.
Clinical boundary
No medical advice
ByteVoice books, records and routes. Scripts and results always go to a clinician.
Emergencies
Red flags go to a person
Your red-flag list puts the call through to your nurse, or the caller is told to call 000.
Data in Australia
Stored in Australia
On the Standard, Pro and Enterprise plans, call recordings, transcripts and caller details are stored in Australia. Some processing, such as speech recognition and AI responses, may happen outside Australia depending on your set-up, and we confirm where each part of your service runs before you start.
Byte and the alternatives.
| Byte | Extra receptionist | Answering service | Voicemail | |
|---|---|---|---|---|
| Answers every call, 24/7 | Yes | No | Yes | No |
| Books straight into Best Practice (Pro and above) | Yes | Yes | No | No |
| Triage by your rules | Yes | Yes | No | No |
| Writes the notes for you | Yes | No | No | No |
| Up to 5 calls at once (Standard and Pro) | Yes | No | Yes | No |
| Cost | From A$149 a month + GST | Wage plus on-costs | Per-call fees | Lost bookings |
Pricing
Hire Byte from A$149 a month + GST.
Prices in Australian dollars, excl. GST. Free first month on Standard. Cancel anytime.
Starter
One line, one connectionA$149/month + GST
250 minutes a month
- 1 phone number
- 1 inbound + 1 outbound flow
- 1 software connection
- 100 SMS + 100 emails a month
Standard
Free 1-month trialA$550/month + GST
1,000 minutes a month
- Up to 2 phone numbers
- Up to 5 concurrent calls
- Up to 3 software / CRM connections
- Caller data stored in Australia
Pro
Most popularA$999/month + GST
2,000 minutes a month
- Up to 3 phone numbers
- Up to 5 concurrent calls
- Choose up to 6 voice models
- Custom triggers & SMS automation
- Caller data stored in Australia
Enterprise
Tailored for larger organisationsLet's talk
On request
- On-site setup
- 24/7 customer support
- Custom integrations
- Single sign-on (SSO)
Questions from GP clinics.
These integrations are coming soon: ask us which are available for your software today. Once connected, on Pro and above, appointments and notes are written into your clinical software with the right practitioner and appointment type.
How Byte works at your practice.
30 minutes on a video call, at a time that suits you. We set Byte up with your practice name and booking rules first.
